Can I place my order over the phone?

Yes. Contact us today on 01268 750812 with the item details and payment card.

How can I pay for my purchase?

We accept all types of payment method including Visa, Visa Electron, Visa Debit, MasterCard, MasterCard Debit, Amex, Maestro, Apple Pay, PayPal and Bank Transfer.

How long does delivery take?

We offer a next day signed and tracked delivery service for all In Stock items. Occasionally there are some factors that may affect expected delivery day such as stock availability or in the case we have to order a product from a supplier. In this instance, we will contact you to discuss the options available.

Can I return or exchange an item?

We hope that you are happy with your purchase but if not you can simply return your order to us for a full refund within the 30 days returns period – excluding delivery and returns cost.

What are your delivery charges?

Our delivery charge are as follows;

  • FREE delivery on orders (UK ONLY)
  • International Signed for Service – £14.99

All our orders will be presented in gift boxes or bags

Can I place an order from overseas?

Yes. We accept overseas orders but we can only offer delivery to registered billing address. Your item will be charged in UK Sterling. Delivery charges will be confirmed when you place your order.

What method is used to ship my goods?

All UK orders are shipped by Royal Mail’s Special Delivery or Packet service, a signature will be required upon receipt. Please refer to the delivery charges page for further information.

How will my purchase be packaged?

All of our items come carefully packaged complete with the appropriate box.

Do you offer engraving services?

Yes. Engraving is available on selected products. Contact us today if you have any specific questions regarding our engraving services on 01268 750812 or come into our Benfleet store.

Further help

We have tried to help provide information for many of our Frequently Asked Questions.

If you have a further question or require any additional information please feel free to contact us on 01268 750812 or email Crockettsjewellersonline@btinternet.com

Opening Hours
Mon-Fri: 9am-6pm, Sat: 9am-5pm

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